Wednesday, 7 January 2015

UOP MGT 527 Final Exam Study Guide

1) A consultant is best described as
  • a person who makes things happen within the organization
  • someone who fixes what is wrong in an organization
  • a person who has some influence but no direct power to make changes
  • the person who owns the problem
2) According to Block, every consulting project, regardless of size, must go through five phases. Why is that so important?
  • This text is the supreme authority on consulting, so we should follow the advice given.
  • The client would expect us to complete the five phases.
  • It is only by completing each step in each phase that we can be assured of delivering competent consulting advice.
  • Having a methodology is essential for any project to succeed.
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3) What is the purpose for an initial contact with a client regarding a project?
  • To identify who is the boss and where the work will be done
  • To kick off the project and meet all stakeholders
  • To discuss past performance by getting to know each other
  • To explore the problem and to determine whether the consultant is the right
4) According to Block, the feedback and decision to act phase of the five phases of consulting includes which of the following?
  • Setting up ultimate goals and selecting the best action
  • Setting up large amounts of data and selecting an alternative action
  • Determining what feedback to offer and suggesting decisions
  • Offering suggestions on the issues and how to decide to act
5) Journals, abstracts, scholarly books, and the materials located in the Educational Resources Information Center (ERIC) are examples of ______ sources.
  • primary
  • secondary
  • tertiary
  • general
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6) What does author Salkind suggest as the initial step in the process of writing a literature review?
  • Read other literature reviews.
  • Ask your boss where to start.
  • Copy other literature reviews.
  • Just start writing.
7) What are the main functions of the operations functional area?
  • Keeps the organization profitable and distributes merchandise
  • Produces products, services, and benefits
  • Produces the products and services and generates revenues and cash flows
  • Keeps the organization cash flow positive and distributes merchandise
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8) Providing the funding for all organizational day-to-day operations is the responsibility of which functional area?
  • Operations
  • Accounting
  • Finance
  • Management
9) Why is the human resources department affected by most business problems?
  • They are deeply involved with the people aspect and have actions that influence virtually every functional area in a business.
  • They are responsible for all legal compliance issues within the organization.
  • They are the only department that deals with health care benefits.
  • They are deeply involved in organizational decisions and can influence leadership.
10) The marketing and sales department reacts to a problem by
  • looking at the future planning, analyzing past results, and conducting customer surveys
  • looking to the future, analyzing the past, and writing white papers
  • developing strategies, gauging changes, and creating presentations
  • considering options done in the past and asking others for their opinion
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11) The presenting problem from the client and the real problem are
  • usually the same
  • usually different
  • always the same
  • always different
12) The purpose of the discovery phase is to
  • distract the client from the real problem
  • initiate who has control
  • define the problem
  • mobilize action on a problem
13) What is the first step in the data-collection process?
  • Identify the data to be collected.
  • Collect data.
  • Reproduce the client’s problem.
  • Identify the presenting problem.
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14) One step to prepare for data-collection meetings and to prepare for any resistance is to
  • use the meeting as a gripe session to clear the air
  • convene and bring people together informally
  • help people question their current reality
  • generate interest
15) Which statement is a good method of engaging in new conversations and limiting the discussion of history?
  • Ask what you can do to move forward.
  • Ask only open-ended questions.
  • Ask for the facts.
  • Ask about what the team wants to create together.
16) Creating higher interaction among clients during engagement is how to bring ________ into the implementation phase.
  • installation
  • solutions
  • resolutions
  • responsibility
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17) Which statement best describes a practical way to structure a meeting?
  • Restrict the conversation.
  • Practice transparency and the public expression of doubt.
  • Decide for the client.
  • Decide what not to do in a meeting.
18) What are the two conditions of accountability that support high-commitment implementation strategies?
  • Accountability to self and others
  • Accountability to peers and project manager
  • Accountability to manager and regulators
  • Accountability to peers and boss
19) The steps to be followed when handling resistance are
  • identify the kind of resistance, name the resistance, and wait for a response
  • identify when resistance is taking place, view it as a natural process, and do not support the client
  • ignore the resistance and do not take the expression of resistance personally
  • find the resistance and remove it
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20) The key to understanding the nature of resistance is to realize that
  • it is an emotional process that is irresolvable
  • there are difficult organizational problems
  • understanding the client is one of the most difficult aspects a consultant must deal with
  • resistance is a reaction to an emotional process taking place within the client
21) The purpose of the feedback meeting is more than just a presentation of data; it is also an opportunity to
  • restate the original contract and make sure you are on the right track
  • state the obvious problems and talk about the unknown
  • request the client’s action plan
  • get the client’s reaction to the data, recommendations, and action
22) What is the most useful guideline for giving feedback?
  • Be assertive.
  • Be aggressive.
  • Be nonassertive.
  • Be nonaggressive.
23) Which statement best describes one of the goals in consulting?
  • Teaching clients how to solve problems themselves
  • Teaching clients that you need to take over at some point
  • Teaching clients that it is all right to implement the project
  • Teaching clients what not to expect from you
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24) __________ empowerment should be considered during the implementation phase.
  • Employee
  • Employee and consultant
  • Consultant
  • Public
25) A consultant may choose engagement over installation when
  • the change requires following a pre-defined set of steps
  • the change involves carefully defined objectives and measures
  • the change requires finding a solution for a mechanical problem
  • the change involves intangible goals such as building relationships
26) What benefits does the engagement strategy offer that the installation strategy does not?
  • The engagement strategy provides clearly defined objectives and measures.
  • The engagement strategy builds support for the business or planned technical change.
  • The engagement strategy offers a defined set of steps.
  • The engagement strategy usually results in cosmetic change.
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27) Creating learning helps bring value to the client. What does this mean when building elements through the implementation process?
  • There is a need to bring change to the forefront to design a package.
  • There is a need to package an answer in order to learn.
  • There is a need to design a method to teach learning.
  • There is a need to design our efforts to support learning at the expense of teaching.
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28) Why is the question more important than the answer during the learning and change process?
  • The way we ask questions answers who caused the problem.
  • The way we develop answers comes from asking how things were done.
  • The way we ask the question drives the kind of answer we develop.
  • The way we develop answers comes from asking when the problem began.
29) The promise of consulting is to
  • commit to care and to service
  • teach the client process improvement
  • establish effective client relationships
  • create new business opportunities
30) Saying no to inappropriate projects, avoiding no-win consulting situations, should happen
  • when checking financial resources and learning the client does not have the money to pay
  • when the client is absent
  • when there is no chemistry with the client
  • when you over promise and under deliver
About Author
This article covers the topic for the University of Phoenix MGT 527 Final Exam. The author is working in the field of education from last 5 years. This article covers the basic of MGT 527 Final Exam Assignments from UOP. Other topics in the class are as follows: 
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UOP MGT 538 Final Exam Study Guide

1) Experts suggest that firms that want to globalize through e-commerce must first localize, which means that firms need to
  • use local suppliers, vendors, and distributors to manufacture products for the local market
  • modify their products and services to meet the needs and interests of local cultures
  • sell their products in a brick-and-mortar store before selling them through an e-market
  • test their products and services in local markets before selling them over the Internet
2) Which of the following behaviors is inconsistent with Casse’s profile of successful American negotiators?           
  • Refusing to make concessions in advance
  • Exhibiting a good sense of timing
  • Being quiet and not arguing
  • Understanding the issues
Click here to Download MGT 538 Final Exam
3) Dell most likely offshores product support service jobs to India because of the   
  • superior technical knowledge of Indian workers
  • extensive call center experience of Indian workers
  • lower payroll costs associated with Indian workers
  • customer preference for interacting with Indian workers
4) In the context of doing business in Asia, what is meant by the phrase “the contract is in the relationship, not on the paper”?           
  • Asian contracts are not legally binding for MNCs.
  • Contracts are ceremoniously destroyed after they are written.
  • Managers risk being offensive to Asians by requiring contracts.
  • Managers should nurture the relationship to ensure the reliability of the contract.
5) The ________ model of leadership style has been recommended by American research studies as one more likely to have positive results with American employees. 
  • autocratic
  • charismatic
  • transactional
  • participative
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6) Which of the following is a similarity between the negotiation styles of both North Americans and Latin Americans?  
  • Emotional sensitivity is highly valued.
  • A strong commitment is shown to the employer.
  • Significant importance is given to documentation.
  • Negotiators are argumentative when they think they are right.
7) Arab negotiators will most likely make concessions because of their interest in  
  • saving valuable time
  • preventing embarrassment
  • forming long-term relationships
  • implementing spontaneous decisions
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8) According to research, what is the most significant monetary benefit for firms that implement corporate social responsibility?           
  • Employee retention
  • High recruitment rates
  • Increased brand value
  • Improved organizational culture
9) Which of the following statements about the Foreign Corrupt Practices Act (FCPA) is NOT true?           
  • The FCPA allows grease payments as long as they are lawful in the host country.
  • Possible penalties for violating the FCPA include severe fines and imprisonment.
  • The FCPA allows firms to give government officials gifts in exchange for help.
  • The FCPA applies only to U.S.-based multinational corporations.
10) John Smith travels back and forth between the United States and Saudi Arabia as an international manager. On John’s most recent trip to Saudi Arabia, he presents his business associate, Tariq Ahmed, with a silk scarf. The scarf is intended as a gift for Tariq’s wife. John’s actions will most likely be viewed by Tariq as          
  • a thoughtful gesture from the American
  • an inappropriate and impolite gesture
  • a bribe punishable by imprisonment
  • an obligation that must be reciprocated
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11) Stereotyping should most likely be avoided by international managers because           
  • current variables of culture are grossly inaccurate
  • many cultures have diverse subcultures
  • many countries outlaw the practice
  • national culture is nonexistent
12) Sweden barring airlines from transmitting passenger information most likely illustrates the  
  • dependence on the Internet by Swedish citizens
  • lax enforcement of privacy rights in Sweden
  • importance of the Internet to international business
  • impact of culture on Internet usage
13) Which of the following is the primary reason for ineffective cross-cultural business negotiations?         
  • Insufficient knowledge about native bargaining rituals
  • Highly restrictive government legislation
  • Poorly planned business strategies
  • Language differences
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14) Most small and medium-sized enterprises are   
  • competing only on the local level due to technological and financial constraints
  • investing heavily in world markets by offshoring their labor activities
  • contributing to their national economies through exporting
  • attempting to avoid becoming globalized too quickly
15) What is the best method for avoiding miscommunications? 
  • Taking detailed notes
  • Learning foreign phrases
  • Practicing projective listening
  • Relying on a language interpreter
16) Problems associated with cross-cultural negotiations and decision making styles are the primary reasons for          
  • lawsuits filed against MNCs by angry shareholders
  • decreasing numbers of international joint ventures
  • increasing regulations within the European Union
  • economic hardships in former socialist countries
To download the complete Questions and Answers click MGT 538 Final Exam Questions and Answers
17) Which of the following significantly increases the complexity of corporate social responsibility for MNCs?   
  • distance between the home office and the subsidiaries
  • difficult nature of training managers in different cultures
  • additional stakeholders associated with the firm’s activities
  • international laws, regulations, and moral principles
18) Primo is a multinational enterprise based in California that manufactures and sells affordably priced athletic shoes in retail stores around the world. A Primo manufacturing subsidiary in China employs over 20,000 locals. Primo executives recently learned of human rights violations at the firm’s China subsidiary. Workers had been forced to work more than 60 hours each week, and minimum wage laws were regularly ignored. As a result, Primo executives need to decide whether to continue operations in China. Which of the following, if true, would best support a decision by Primo to remain in China?          
  • Primo becomes SA8000 certified.
  • Sales of Primo’s competitors drop sharply.
  • U.S. manufacturing jobs decrease in number.
  • More service sector jobs become available in China.
Click here to download MGT 538 Final Exam Answers
19) Which of the following is a common Chinese tactic used during negotiations with Americans?           
  • Refusing to answer the Americans’ questions or respond to their inquiries
  • Suggesting that the Americans are reneging on their friendship
  • Refusing to compromise until the last possible moment
  • Asking for concessions relating to product delivery time
20) What is the most likely reason that over half of the Saudi workforce consists of foreigners? 
  • High wage rates and low taxes for expatriates at Saudi-based MNEs
  • Negative attitudes among Saudi Arabians regarding hard work
  • Saudi Arabia’s tight restrictions on male and female workers
  • Lack of Saudi government support for university training
21) A French businessman has a meeting scheduled with a Brazilian businessman to negotiate terms of a joint venture. The Frenchman prepares for the meeting in the way he always does when negotiating with French firms. The Frenchman assumes that the Brazilian will perceive and reason the way he does. Which of the following terms best describes the Frenchman’s mistake?
  • cognitive dissonance
  • moral idealism
  • parochialism
  • projective cognitive similarity
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22) Which of the following best explains why Avon expanded to the international market?           
  • Increased domestic competition in the door-to-door cosmetic industry
  • Increased number of American women in the workforce
  • Decreased restrictions on cosmetics in the Chinese market
  • Decreased number of qualified sales representatives in the United States
23) John is an American manager working at his firm’s subsidiary in Indonesia. A local government official tells John that materials could be delivered to the firm’s facility more quickly if John pays an extra fee to the port supervisor. What should be John’s first action?    
  • Consult his supervisor in the United States.
  • Discuss the issue with his local agent.
  • Refer to the company’s code of ethics.
  • Consult both American and Indonesian laws.
24) An international manager can best develop an understanding of a particular culture by         
  • creating a cultural profile for that country or region in which the firm does business
  • assuming that American cultural styles and practices can be successfully transplanted
  • using stereotypes to develop cross-cultural understanding in a business setting
  • hiring locals rather than expatriates for management positions in overseas subsidiaries
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25) Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees, Tom should most likely  
  • speak explicitly and directly
  • demand that specific results be met
  • provide positive support to workers
  • address conflicts during group meetings
26) Which of the following is a typical value in U.S. culture?        
  • Employment is for a lifetime.
  • Success occurs because of luck.
  • Commitments should be honored.
  • Schedules are relative to other priorities.
27) A person working in a high-contact culture will most likely experience which of the following?
  • Co-workers spending time together socially
  • Managers using hand motions to express emotion
  • Managers speaking to subordinates quickly and rudely
  • Co-workers greeting each other with a double handshake
Click here to download MGT 538 Final Exam Answers
28) How will negotiators most likely benefit from exhibiting an understanding of the opponents’ viewpoints during presentations?
  • Opponents succumb quicker to concession strategies than to aggressive bargaining tactics.
  • Considering both sides promotes the assessment of a wide range of resolution alternatives.
  • Emotional appeals not backed by information will be more persuasive to skeptical opponents.
  • Cultural norms demand that each side share their weaknesses during the negotiation process.
29) Contingency theory proposes that the best organizational structure is that which        
  • enables a firm to globalize quickly
  • leads to a high-efficiency work system
  • provides for balanced control of subsidiaries
  • allows the firm to carry out its strategic goals
30) Trust most likely improves cross-cultural communication by
  • enabling managers to network effectively
  • replacing formal legal contracts for global firms
  • encouraging the open exchange of ideas and information
  • eliminating all variables that hinder the communication process
About Author
This article covers the topic for the University of Phoenix MGT 538 Final Exam. The author is working in the field of education from last 5 years. This article covers the basic of MGT 538 Final Exam Assignments from UOP. Other topics in the class are as follows:
For further information on the above topics you can always visit the website www.StudentWhiz.com
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